Frequently Asked Questions | Brite Labs
Have some questions?
Click on some of the most frequently asked questions below to see if we have your answer.
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Where do you ship to?
We currently only ship to the United States.
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Where are you shipping from?
We ship from our fulfillment center located in the United States.
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What is the cost of shipping?
We offer free shipping on all our products!
We use a shipping company that guarantees on time delivery and allows you to track both shipment options. We chose this company for their fantastic service, because how they treat our customers matters to us.
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How long is the shipping time?
Processing time is 1 - 2 days.
Standard shipping is 5 - 7 days.
We offer free NextDay and 2-Day delivery for some locality.
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What is your Return Policy?
We stand behind our products. If for any reason you are not completely satisfied with your purchase, we offer a full refund less shipping. You will need to return the product back to us.
Contact us via email (support@brite-labs.com) for detailed return information.
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Do your products come with a warranty?
Our products are covered by a 1-year warranty.
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Is your products sold in any retail stores?
Our products are not sold in any retail stores. We are an eCommerce business, and our products are only available online.
SEE WHAT PEOPLE ARE SAYING!
★ ★ ★ ★ ★
“Fantastic Product! In our dark home plants can now thrive. Great clamp, great light, flexible goose neck stands make this product so easy to use. Timers have worked perfectly and come on daily without fail. In two weeks my plants have really perked up.”
- Jennifer
★ ★ ★ ★ ★
“This lamp helped my succulents return to life and saved some from the brink of death. I moved into a new living situation where my succulents no longer got as much natural light and started to die. This lamp saved my babies!”
- Kelly
★ ★ ★ ★ ★
“I love love love it!!! Works greats have had zero problems so far with it! Had it about a week now and my plant seems to love it! Very light weight and really easy to set up!”
- Sarah
★ ★ ★ ★ ★
“My apartment gets ZERO light, and I NEED ALL OF THE PLANTS. My plants are all thriving and happy after several months under this new light. I will definitely be getting another light set for my bathroom!”
- Allie
Have questions? Email us at support@brite-labs.com